BHP Santiago, Chile
About the Role In this role, you will be part of the maintenance and support team in charge of Production Applications portfolio that is responsible for ensuring reliability and availability of services in our operations. You must strive for optimization and automation; minimize production downtime and ensuring operational continuity. Reporting to the Manager – Production Applications, your responsibilities will include: Technically leading the team and supervises the work for a large sized portfolio of applications, ensuring safe systems of work utilising existing tools, operating standards and work management/service management processes to deliver a premium level of support. Acting as BHP counterpart for outsourcing contracts for Applications Development and Maintenance ensuring that delivery of services are provided within the agreement, SLA’s, metrics, KPIs and financial target. Keeping the services operative, agreeing the RPO (Recovery Point Objective) and RTO (Recovery Time Objective), testing and maintaining up-to-date Service Continuity Management and Disaster Recovery Plans. Monitoring and proactively address application service availability, capacity, performance, compliance, licensing and fulfill service catalog request. Executing the implementation of changes and minor enhancements of the applications within portfolio. Ensuring compliance to regulatory, organizational standards and controls, identifying the risks associated to applications under support, evaluating the risks identified: assigning occurrence, probability and impact; prioritizing the risks, establishing action plans to avoid or mitigate the risks evaluated. Driving a continuous improvement, cost savings initiatives thru automation, simplification and standardization opportunities across applications. Supervise the execution of the consistent safe delivery of change, service requests and resolution of incidents in line with service level agreements utilising operational procedures, processes and tools. Frequent visits to mine sites located in the north of Chile are required. About You To be successful in this role, you will need experience and deep knowledge to provide operational support under ITIL methodology. You will have proven experience with continuous applications improvement for reliability, stability and performance. You will be highly organized and possess excellent analytical and problem-solving skills (Including root-cause analysis) with the ability to prioritize effectively in a high-pressure environment. You will be able to manage and prioritize multiple tasks , projects and stakeholders simultaneously You will be able to understand and communicate highly technical information to non-technical audiences. Qualifications Tertiary education in Information Technology, Engineering or a related discipline applicable to Computer Science. Strong knowledge in ITIL or similar industry best practice methodology. Experience At least 6 years’ relevant experience working in Technology, preferably within a large global resource / industrial company. At least 5 years’ experience managing service providers and vendors in an outsourced environment. Operational mind-set with at least 5 years’ experience working in a live operational environment with 24/7 accountability. At least 3 years’ experience working in a global environment, including geographically dispersed businesses, communication across a variety of audiences and levels, offshore & outsourced service providers, etc. Familiarity with logging/application monitoring tools (AppDynamics, Splunk, etc) Desirable experience with DevOps, Agile methodology and Agile working environmentExperience working with some of the following systems is desirable: Historian (OSI PI, Honeywell), Fleet Management System (Modular Mining-Dispatch, CAT-Fleet). Languages Fluent English, both verbal and written, is desirable. Fluent or native Spanish. Please apply attaching your CV in English.